Logo

GMA WebRemote App - FAQ

back

TUTORIAL

  • make sure your grandMA2 is started
  • connect your iPhone/iPad to your grandMA2 network
  • use a fast WiFi router without multicast filtering
  • select one of the discovered IP addresses or enter an IP address manually

GENERAL TROUBLESHOOTING

If you experience any malfunction of the app (no discovery or no connection), please try the following steps:
Connect your WiFi access-point directly to your console (without network switch and other networked devices).
Try opening the console IP address from a web browser (Safari/Chrome/…).
For setting up the remote connection follow the link below.

HOW CAN I SET UP A REMOTE CONTROL CONNECTION?

For setting up the remote connection read: MA Remote Configuration Guide by A.C.T Lighting.

REMOTE CONTROL INTERFACE DOES NOT WORK AS EXPECTED OR HAS A BUG? *

This app uses the devices integrated browser (WebView) to access the web interface provided by grandMA. These are isolated components which I can not influence or fix.
Make sure you always have the latest OS and grandMA2 version running and check out the corresponding release notes.

THE VIEW SCROLLS WHILE USING THE ENCODER?

This was a well known bug with a specific Safari (iOS) and grandMA2 version. Please update your system. See * above.

A KEYBOARD APPEARS AFTER LOGIN?

This rarely happens because a textbox in the background has the focus. You can close the keyboard with a single tap. See * above.

So far, I successfully tested this app with BomeBox. But every access-point with at least 100MBit and no multicast filter should be fine. Do not use a router.

1GBit unmanaged network switch, all network management (multicast filtering, bandwidth throttling, …) should be disabled.

WHAT ABOUT ANDROID?

The whole app is developed with Android as target platform in mind, but there is no roadmap or planned release date.

WHAT ABOUT SUPPORT FOR GRANDMA 3?

MA3 is very new on the market and not every communication interface is implemented or finished. Also stuff changed from grandMA2 to grandMA3. Even if I can not provide a release date for MA3 support, it is planned for near future.

IS THERE ANY PROTOCOL/BACKEND DOCUMENTATION AVAILABLE?

No. Sorry! It just took a long time do figure out how grandMA2 speaks over network …